Terms of service

 

This website is operated by HemmaNord, a brand operated by HORIZONEX RETAIL LTD (Company No: 16874272), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing this website and/or purchasing from us, you agree to be bound by these Terms of Service.

1. Eligibility and Use

By using this website, you confirm that:

  • You are at least the age of majority in your country of residence
  • You agree not to use our products or services for any unlawful or unauthorized purpose

We reserve the right to refuse service to anyone at any time.

2. Products and Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities of any product
  • Discontinue any product at any time
  • Modify product descriptions, pricing, or availability without prior notice

We strive to ensure accuracy but do not guarantee that all information is error-free.

3. Orders and Acceptance

After placing an order, you will receive a confirmation email.

We reserve the right to:

  • Refuse or cancel any order
  • Limit or prohibit orders that appear fraudulent or unauthorized

If an order is cancelled after payment, a full refund will be issued.

4. Pricing and Payments

All prices are displayed in the selected currency.

Payments are processed securely through certified third-party payment providers.

We are not responsible for:

  • Currency conversion differences
  • Bank or payment provider fees

Refunds are issued to the original payment method and currency.

5. Shipping and Delivery

Orders are processed within up to 48 hours after payment confirmation.

Estimated delivery times:

  • Sweden: 7–20 business days (PostNord)
  • United Kingdom: 7–20 business days (Royal Mail)

Delivery times are estimates and may vary depending on external factors such as logistics and customs.

By placing an order, you acknowledge that delivery may involve international fulfillment processes.

6. Right to Cancel (UK & EU Customers)

In accordance with UK and EU consumer protection laws, you have the right to cancel your order within 14 days of receiving your goods.

Further details are outlined in our Return & Refund Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms affects your statutory rights under applicable law.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Interfere with the functionality or security of the website

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Text
  • Design

is the property of HemmaNord and is protected by intellectual property laws.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, HemmaNord and HORIZONEX RETAIL LTD shall not be liable for:

  • Indirect or consequential damages
  • Delays caused by carriers or customs
  • Losses resulting from misuse of products

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. Third-Party Services

We may rely on third-party providers for:

  • Payment processing
  • Logistics and shipping
  • Website functionality

We are not responsible for third-party services or policies.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time.

Changes take effect immediately upon publication.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14. Contact Information

For any questions regarding these Terms:

📧 support@hemmanord.shop
📞 +44 7346 482381

🏢 HORIZONEX RETAIL LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom