Shipping policy

 

This Shipping Policy applies to all orders placed on HemmaNord, operated by HORIZONEX RETAIL LTD (Company No: 16874272), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1. Order Processing Time

All orders are processed within up to 48 hours after payment confirmation.

Orders are processed on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

We currently ship to:

  • United Kingdom
  • Sweden

We may expand to additional countries in the future.

3. Shipping Methods & Delivery Times

Sweden

  • PostNord Express Shipping: 7–15 business days — £2.49
  • PostNord Standard Shipping: 7–20 business days — Free

United Kingdom

  • Royal Mail First-Class Rushed Shipping: 7–20 business days — Free
  • Royal Mail First-Class Standard Shipping: 7–15 business days

Delivery times are estimates and may vary depending on location, logistics, and external factors.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking information to update.

5. Shipping Costs

Shipping costs are displayed at checkout based on your selected shipping method and location.

Promotions such as free shipping may be offered and will be clearly indicated.

6. International Fulfillment

Orders may be fulfilled through international logistics partners.

By placing an order, you acknowledge that shipping may involve international handling and transit.

7. Taxes, Duties & VAT

For customers in the United Kingdom and Sweden:

  • Applicable taxes may be included at checkout depending on your location
  • In some cases, additional duties or charges may apply in accordance with local regulations

These charges, if applicable, are the responsibility of the customer.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to incorrectly provided addresses.

If you need to correct your address, please contact us within 24 hours of placing your order.

9. Lost or Delayed Packages

If your order is delayed or appears lost, please contact us.

We will assist you and work with the carrier to resolve the issue as quickly as possible.

10. Contact Information

For any shipping-related questions:

📧 support@hemmanord.shop
📞 +44 7346 482381

🏢 HORIZONEX RETAIL LTD