Privacy policy
This Privacy Policy describes how HemmaNord, operated by HORIZONEX RETAIL LTD (Company No: 16874272), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website.
HORIZONEX RETAIL LTD is the data controller of your personal information.
1. Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.
We may collect the following categories of personal information:
- Contact details (name, address, email, phone number)
- Billing and shipping information
- Payment information (processed securely by third-party providers)
- Transaction details (purchases, returns, interactions)
- Device information (IP address, browser, device type)
- Usage data (pages visited, interaction behavior)
- Communications with us
2. Sources of Personal Information
We collect personal information:
- Directly from you (orders, forms, contact requests)
- Automatically via cookies and tracking technologies
- From service providers and partners
- From third-party platforms where applicable
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you
- Improve our website and services
- Provide a personalized shopping experience
- Send marketing and promotional communications
- Detect and prevent fraud, abuse, and unauthorized transactions
- Ensure platform and transaction security
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your data under:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., fraud prevention and service improvement)
5. Sharing Your Personal Information
We share your personal information with trusted third parties only when necessary, including:
- Shopify Inc., which hosts our store and provides the e-commerce platform
- Payment processors (e.g., Shopify Payments, Stripe)
- Shipping and logistics providers
- Analytics providers
- Marketing and advertising partners (e.g., Google, Meta, TikTok)
These third parties process your information only to the extent necessary to perform their services.
6. Relationship with Shopify
Our store is hosted on Shopify Inc., which collects and processes personal data to provide and improve its services.
Your data may be shared with Shopify and its partners, including for analytics and personalized advertising.
To learn more, please visit: https://privacy.shopify.com
7. International Data Transfers
Your personal information may be transferred outside your country of residence, including to the United Kingdom.
The UK is recognized as providing an adequate level of data protection under GDPR.
Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
8. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Meet legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights (GDPR & UK GDPR)
If you are located in the UK or EU, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact:
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyze traffic and behavior
- Deliver relevant advertising
Cookies may include functionality, analytics, and advertising cookies.
You can control cookies through your browser settings.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data.
All transactions are secured using SSL encryption.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
13. Children’s Data
Our services are not intended for children.
We do not knowingly collect personal information from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
15. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact:
🏢 HORIZONEX RETAIL LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom